Cell That Says We Are Unable to Complete Your Call at This Time Please Try Again Later

If you're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips tin aid. If y'all're having bug with calls simply while connected to Wi-Fi Calling, read no further and cheque out Wi-Fi Calling problems instead.

Read me first

Kickoff things start. To make certain your device tin can brand and receive calls, cheque the following:

 Your device shows at least two signal bars. If there are fewer, the signal is too depression for reliable calls. Bank check out Signal problems / no service troubleshooting.

 Your line is active (prepaid lines must have a balance).

 If you have Family Allowances, make sure information technology isn't blocking calls or has time-of-day blocks set.

 Wi-Fi Calling preferences are set up to Cellular Preferred or Cellular Simply to forbid Wi-Fi Calling issues with interfering with your point.

 If yous're calling an international number, check whether yous have the right features on your account. Encounter Stateside calling & texting services. For information about making international calls, see Brand an international call.

If your device meets all these criteria, and you're still having calling problems, proceed with the troubleshooting steps below.

Tip: If yous need assistance with any of the steps in this certificate, visit our Device tutorials page, select your device, and use the search bar in upper correct to detect what you're looking for.

Can't make or receive calls

If you lot can't make or receive calls; or get busy, fast busy, 3 beeps, three rising tones, or a "call failed" fault when y'all effort to telephone call, start with these bones troubleshooting steps. For additional iPhone-specific troubleshooting steps, visit Apple Support.

Basic troubleshooting

1. Restart your phone.
2. Turn off Wi-Fi to ensure you lot're using the T-Mobile network.
3. Turn on VoLTE.
4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and homescreen apps; and apps yous downloaded around the time the trouble started. T-Mobile can't back up calls on other services such as Google Voice. Contact the app provider if necessary.
5. (iPhone but) Reset the network settings (Settings > General > Reset > Reset Network Settings).
6. Update the device software to the latest version. You can exercise this over Wi-Fi. Visit the Devices folio for current versions and steps.

Can't call a specific number or make international calls

• Make sure the number you are dialing doesn't have a 1-700, i-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Brand sure the number you're calling isn't on the device's Block or Spam listing.
• Use the dialer to enter the full 11-digit number, instead of using any saved contacts.
• Include whatsoever land codes or area codes. (Add a + or 011 to the beginning for United states of america numbers.)
• Disable caller ID past dialing *67 before the xi-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to drib later on 8 hours. But if your shorter calls driblet frequently, try the following:

1. For calls dropping only in specific locations, cheque out our 4G LTE & 5G Network coverage map to make up one's mind the level of bespeak you should expect.
2. Make sure that the touch screen isn't waking upward during the phone call. Information technology may wake upwards if your cheek presses the touch screen or your fingers touch the buttons, similar the End Call button.
3. Remove any cases or covers from the telephone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices page for current versions and steps.
5. Try calling in a location that dropped your call before to run across if it happens once again.
6. If bachelor, move the SIM card to another T-Mobile device and see if calls continue to drib when you call from that device. This exam volition assist Customer Intendance diagnose the problem.

All incoming calls go to voicemail

1. Reset your phone call forwarding settings:
   • Dial ##004# on the phone dialer, and press Send to reset busy, if unreachable, and no respond settings.
   • Punch ##21# on the phone dialer, and press Send to reset unconditional telephone call forwarding settings.
2. Make sure that the number going to voicemail isn't on the device Block or Spam List.
3. Check that Telephone call Waiting is turned on in your phone settings.
4. Turn off Bluetooth. If Bluetooth is on, the device may be trying to send the ring to a paired device, and yous may miss it.
5. Check the notification switch on the side of the phone, if you take one. It may make the phone get silent or turn off alerts to anyone who is not a favorite contact, and you may be missing those calls.
6. Phone call your ain number to see if it rings before forwarding to voicemail.
7. If bachelor, move the SIM card to another T-Mobile device and have someone phone call you to see whether calls become to voicemail on that device. This examination will help Customer Care diagnose the problem.

Touch tones don't piece of work

If voicemail doesn't or telephone systems (IVRs) don't recognize push button presses on your device, bank check out your device'due south touch tone settings:

1. Plow on affect tones in your phone settings. Note that affect tones may non piece of work if you're on a conference call.
2. For Android devices:
   • Wipe the cache partitioning to clear system memory.
   • Clear all app caches.
   • Turn off audible touch tones.
3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
4. Call voicemail or a telephone organization to examination whether touch tones are working as expected. If not, contact us.

Stuck? Contact u.s.a.

If the phone still tin't make or receive calls after you've followed these troubleshooting steps, contact us. We may need to bank check your number and the network in your area. If y'all received fault messages or recordings when trying to place a telephone call, be prepared to share those messages with us when you contact u.s.a..

If you lot can't phone call, contact us through chat (message u.s.), the T-Mobile app , or social (Facebook, Twitter, Google+). Any of our contact options tin can connect you with someone to look at your account settings and local network details, and file a ticket for any problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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